Shipping policy

Petal Sphere Atelier – Shipping Policy

Domestic Shipping (US & CA)
We are pleased to offer complimentary shipping for all orders within the United States and Canada. Orders are carefully packaged to preserve the integrity of each handmade artwork during transit.

Processing Time
All items are made-to-order. Production time may vary depending on the artwork and customization details. Estimated processing times will be provided at checkout.

Shipping & Delivery
Delivery timelines are estimates only and may be affected by carrier delays, customs processing, weather conditions, or other circumstances beyond our control. Once an order has been transferred to the shipping carrier, the risk of loss passes to the customer.

Damaged or Defective Items
If your order arrives damaged or with a verified defect, Petal Sphere Atelier will cover the cost of the exchange or return shipping.
However, prior approval is required before any item is sent back.

To request approval:

• Contact us within 48 hours of delivery

• Include your order number and clear photos of the issue

• Email: cs@petalsphereatelier.com

Once your request is approved, we will issue a pre-authorized return label. Returns sent without prior authorization or without the provided label may not be accepted.

Important Notice
Because our products are handcrafted and made-to-order, we do not accept returns for change of mind or preference.

Thank you for supporting Petal Sphere Atelier.